Return Policy
At Anna Saulino Jewelry, every piece is handcrafted with intention, using high-quality sterling silver and 18k gold-plated finishes. Due to the unique and limited nature of our designs, we kindly ask that you read our return policy carefully.
✅ Returns
We accept returns for non-custom, non-final sale items within 10 days of delivery.
To be eligible:
-
The item must be unworn, unused, and in original packaging.
-
A valid order number or proof of purchase is required.
-
Return shipping is the responsibility of the customer unless the item arrived damaged or incorrect.
Please contact us at the Contact Us page before sending any returns.
🚫 Non-Returnable Items
Due to the handmade and one-of-a-kind nature of our pieces, we do not accept returns on:
-
Custom or personalized jewelry
-
One-of-a-kind or limited edition pieces
-
Items marked final sale
🔁 Exchanges
We currently do not offer direct exchanges, as most of our pieces are one-of-a-kind. If you wish to purchase another item, please return your eligible item for a refund and place a new order.
💵 Refunds
Approved refunds will be issued to the original form of payment, minus any original shipping charges. Please allow 3–5 business days after we receive your return for processing.
If you have questions about sizing, finishes, or need help choosing the right piece before you buy, feel free to reach out—we’re happy to help ensure you love your jewelry.
✨ Thank you for supporting handcrafted, small-batch design.